People are the most valuable Asset of a Business. People are also the biggest Liability of most Businesses. A contradiction in terms. BUT so true.
Your employees are a crucial part to ensure the product is ready for sale and/or the service is delivered.
Employees are the first point of contact and the face of a business when they deal with customers.
How an employee performs with customers has a direct impact on the profit of a company and the ability of a business to get new customers and retain existing ones.
Bad, incompetent or malicious employees can spell the death of a business.
The reality is that most employees want to do a good job and do not consciously try and jeopardise relations with customers.
The main reason employees do no perform optimally is the lack of clear processes which impacts implementation of instructions.
The effectiveness of ISO systems being implemented depend on numerous factors.
As with most business You want to give your employees clear instructions and effective processes that result in positive outcomes and reduce inefficiency.
Guess what?
Your Employees want the same thing as you.
If your employees want to review current practices and introduce new roles and responsibilities – they are asking for ISO Certification.
If your employees want quality instructions, policy statements and procedures – they are asking for ISO Certification.
If your employees want to integrate best practice into daily tasks – they are asking for ISO Certification.
If your employee requests senior management to commit to monitor, control and improve quality – they are asking for ISO Certification.
If your employees care about providing the best customer experience, be it service or product delivery, – they are asking for ISO Certification.
At Anitech Consultant, we like your employees (if they are requesting ISO9001 Certification) because they are speaking our language. We want the best for Your Business and Your Employees.
We recommend calling us today. We are available and always willing to guide you through the ISO9001 process and work with you to make sure that your business implements the correct processes.
We also want to congratulate you on having excellent employees.
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