Archive for the ‘Business’ Category

The Travails of an Office Manager

Posted: November 21, 2008 in Business, Office Furniture
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Introduction:

In 2005, the global office and supplies market reached US$139.4 billion; a remarkable increase of 2.8 percent over the previous year. Paper-based products were the leading revenue generators for the global office service and supplies market which was valued at an estimated US$58.4 billion. By 2010, the global market is estimated to reach a value of US$162.4 billion, with a compound annual growth rate (CAGR) of 3.1 percent for the 2005-2010 period.

The global office and supplies market has more than 40,000 products from office furniture and storage solutions to stationery and meeting supplies. The challenge facing Office Managers today isn’t ‘what not to buy’ but how to create a work environment that is conducive to productivity and profitability.

Travails of the Office Manager:

In most small to medium businesses (SMBs) the office manager has the last say in purchase decisions. With numerous suppliers clamouring for business, it is an arduous task for any office manager to ensure that purchase decisions are cost effective, up-to-date and in compliance with all Occupational Safety and Health Administration (OSHA) regulations.

Purchasing office supplies can be a no-win situation for the companies and the employees. In large organisations there are fixed guidelines and specifications for all office supply purchases, which often tend to ignore the unique needs of employees and the vast technological improvements being made in the field of furniture design in the name of cost-efficiency. Needless to say, such policies ought to reflect a small element of employee requirements as well as cost-efficiency, when decisions on furniture purchases are being made.

The key principle when purchasing office supplies is to set ground rules.

Cost:

In most instances the boss or owner of a business will have the final say in the purchase decision. Usually the final say tends to favour the cost effective option. Although the decision may be good for the bottom line in the short term, the long term effects may see adverse effects on employee health and balance sheet health.

Adaptability:

Although it is important to ensure that office supplies purchased fit the assigned budget, a good office manager will ensure that office supplies improve productivity. As most office supplies will be used by employees on a daily basis, it is necessary that the majority of employees are happy with the office supplies.

Suppliers:

With budgetary constraints and employee morale as yardsticks, it is prudent to approach a minimum of three suppliers to ensure that not only is the best deal struck but that office supplies procured also meet the key objectives. Most suppliers are open to the idea of a trial period, if they can be assured a long term contract. To ensure the quality and adaptability of office supplies, it is advisable to test a few items by allowing a select group of employees to use the products for a short period of time. Later, an assessment of the supplies may be provided.

Supplies on demand:

An office manager should ensure adequate back up supplies of frequently requested items so that employees are not required to wait due to lack of stock. Critical items should be available so that office productivity is not compromised.

Vigilance:

Employees, consciously or unconsciously, use office supplies for personal use. A vigilant office manager can track employee usage of office supplies and report any misappropriation of office supplies and save businesses thousands of Dirhams.

FACTOIDS:

  • In the mid 1980’s Robert L. Crandall, head of American Airlines, decided to remove one olive from every dinner salad served to passengers, saving the Airline US$40,000 per year.
  • When Canon USA opened an office in Hawaii, the estimated cost for new chairs, desks and other office furniture was valued at US$70,000. Canon USA chose to ship excess furniture from its Jamesburg, New .Jersey. office, which cost the company only US$17,000.
  • By eliminating their plant-watering services, Xerox saved US$200,000 a year. Employees initiated an ‘adopt a plant” programme to keep the plants properly hydrated.

Areas of Contention: Office Furniture:

Employees across the globe from SMBs to global corporations have one thing in common: they all spend most of their time sitting in an office chair. That works out to an average of 6 hours a day; 30 hours a week; 120 hours a month and 1440 hours a year. For an organisation, that is effectively 1440 productive hours of work per employee. When the number of employees is multiplied by the number of hours, the final figure is astronomical.

According to a recent study, every day 6 people in UK leave their jobs due to an Repetitive Strain Injury (Trade Union Congress). When averaged across SMBs, the final statistic is quite sobering. A study carried out by the BBC further stated that 15 to 25 percent of computer users throughout the world may have some form of Repetitive Strain Injury (RSI).

The reduction of just one employee’s productivity can affect the overall productivity and profitability of a business. This effect is very pronounced in small and medium businesses (SMBs) where employees have to multi-task and the loss of one employee creates a strain across the entire company. This begs the question; are businesses equipping their employees with the best possible tools to ensure that every hour is productive and profitable? Shouldn’t businesses focus on long term gains and provide employees with cost effective ergonomic office furniture?

Tips for Saving Money on Office Furniture –
1 – Plan Carefully: Purchasing office furniture should not be an afterthought but an integral part of your business plan. The productivity of your employees depends on your ability to procure cost effective yet easily adaptable furniture.

2 – Compare: Hiring the ideal employee requires sifting through numerous other options that do not fulfil all the criteria. Purchasing office furniture that is an asset to your overall productivity requires similar research and careful consideration.

3 – Ask questions: When visiting an office that has furniture you think is ideal for your office, ask the office manager for the contact of the furniture company. Better yet, ask him to put in a good word; you might even get a preferred rate as you are a referral customer.

Ergonomic Working Environment.

Call it ‘Work Related Upper Limb Disorder,’ ‘Occupational Overused Syndrome,’ ‘Cumulative Trauma Disorder,’ ‘Computer Related Injury,’ or even ‘Repetitive Strain Injury (RSI)’ the Occupational Safety and Health Administration (OSHA) estimates that over 700,000 people suffer from some form of RSI every year.

The long hours of sitting incorrectly in front of a computer in an unergonomic chair has resulted in a sharp increase in neck and back pain among desk-bound employees the world over. Ergonomic chairs are designed to prevent desk workers from developing RSI. The key features of an ergonomic chair include an adjustable back, seat, armrests and the ability to swivel. The clear benefit of these features is the alignment and support provided to the neck, back, arms and legs.

Some businesses have realised that employees spend most of their lives at work and have initiated programs that ensure their workplace is ergonomic. The latest trend in office architecture is aimed at encouraging employees to enjoy their workplace. At Carnegie Mellon University an eight-year-old experiment called the ‘Intelligent Workplace’ is in full effect.

Employee workstations are positioned to ensure a ‘right to daylight’ – each desk is within 25 yards of natural light and ceiling panels reflect daylight to the work areas. The productivity studies indicate that this access to daylight improves employee productivity by an average of 15 percent.

For most desk bound employees the computer is the heart of the office. Traditional offices feature fixed work stations with flat table tops for the screen, keyboard and mouse. But the office of tomorrow requires more than just a single ergonomic computer chair to seat your staff or comfortable armchairs to seat your clients. Whether you need dozens of shelves or a single bookcase to keep paperwork and files safe. Technology has evolved and so must the global office .

Repetitive Strain Injury (RSI) – Quick Facts
Causes :

  • Poor body mechanics
  • Poor work habits
  • Inappropriate workstation setup

Symptoms :

  • Pain & discomfort
  • Unusual sensations like tingling, burning,and numbness.
  • Muscle weakness, loss of grip strength

What to do :

  • Proper workstation setup
  • Postural training
  • Good work habits
  • Take rest breaks
  • Practice good body mechanics
  • Exercise at work – stretch!


Push Email: Enabling Mobility

Posted: October 14, 2008 in Banking, Business, ICT
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In an age of ‘get-it-done-yesterday’, portable communication device manufacturers are constantly researching and developing innovative technologies to enable end users to effectively deal with the barrage of communication. One of the features that seems to be revolutionising the cellular phone industry is the introduction of the Push Email function on all Personal Digital Assistant (PDA’s) and Smartphones.

Currently there are 1.9 billion wireless subscribers worldwide and 1.4 billion email accounts in existence, the potential for mobile email access is significant. With electronic mails becoming the ubiquitous form of communications across the globe, device manufacturers have seen the huge market potential and have incorporated improved functions that enable end users to access their email faster.

Push email is growing more and more popular having received a good response in the region. UAE has the highest number of subscribers to this service in the region, for many reasons: the UAE has become an important business hub of the region, with a number of multinational companies opening regional offices in Dubai and having executives who travel a lot across the region.

Small and Medium Businesses (SMBs) have a sizeable mobile workforce like managers, field workers, sales and marketing personnel, who need constant connectivity to access latest information are moving towards using mobility solutions for higher workforce efficiency.

What is Push Email?

Push Email incorporates a mail delivery system that literally ‘Push’ emails through to the end user as soon as it arrives. In other words unlike the current system wherein, the user has to manually ‘Pull’ emails from a server or Internet Service Provider (ISP). Push Email smartphones are constantly updating the mailbox with emails without the need for the user to intervene.

A push application is designed to simplify and enhance the distribution of data to mobile employees. Users do not have to request or download the data, because the push application delivers the information as it becomes available. Complete wireless synchronisation of not only email but also Calendar and Contacts means the mobile phone becomes an extension of the office.

The reason that Push Email is a breakthrough technology is best highlighted when compared to the current pull email method of email delivery. Pull email requires the client to login and the Mail User Agent polls the server to check the status; whether there are email pending delivery. If there are email located on the server they are pulled or downloaded into the users mailbox.

According to Mr. Osman Sultan, CEO of Du, “It is important to communicate that wireless access to communications and information is no longer a luxury reserved for top executives—it is a business necessity for mobile workers and corridor warriors throughout organizations. It is also important to communicate the versatility of the solution and the devices in accessing the service.”

Technically, emails are already pushed from the initial sender to the email delivery agent (server), what the new Push Email function does is ‘extend the push’ through the last delivery stage i.e. to the end user’s mailbox. This key functionality is what separates traditional pull emails from Push Emails.

Bridging the connectivity gap

Some 51 million smart phones were shipped in 2005, representing 6 percent of all wireless handsets, according to iGillott Research. The research company predicts that the devices will account for 21 percent of all hand-helds by 2010. This increased adoption of smartphones is due to the improved connectivity while on the move with Push Email that offers 24/7 access to important business data.

In the non-stop world of business today the concept of ‘always-on’ connectivity and zero downtime are universally favoured. The Middle East market and vendor community are catching up with the rest of the world in the mobility solutions space. From senior executives to field sales force across large enterprises and SMBs, Push Email is witnessing a robust growth across various sectors.

For new technology, such as Push Email, to become popular the key element needs to be ease of use, security and performance. Mr. Ivan Ducournau, Business Notebooks and Handhelds Product Manager, PSG, HP Middle East states, “First of all, devices that support push email have to be simple to configure and use. The device should either be set up on the point of purchase or remotely by the telecommunication operator as soon as a user signs for a Push-Email service. End users should also be informed of the security offered with their Push-Email service. For SMB’s, a VPN solution can even be set up for optimal security. Finally, end users are looking for devices that offer uncompromising performance – devices that do not lag or hang.”


However, the slow transition from pull email to Push Email is due to the issue of connectivity. On cellular or mobile devices the end user is not always connected to the Email server or Mail Delivery Agent. This is a common occurrence because the cellular device used by the end user will change network addresses based on location. For example, a user with a smartphone using a Wireless (WiFi) connection may be assigned a different address by the network server. With no constant network when new email arrives to the email server, it does not know what address the client is currently assigned.

According to Mr. Raed Hafez, Motorola’s Portfolio Director, for Middle East & Africa, “To ensure that the end user can adopt Push Email technology it is important to have a strong, easy to use, and common software platform. Second, tight integration and partnership with leading email service providers and push-email technologies is necessary. Last, a strong technology background and deep experience in developing mobile devices.”

In addition to simplicity, customers look for durability, battery life, look & feel, and of course price. It is also critical that the device connects to most mainstream email service providers and technologies. It is not enough to be able to connect to a single type of service. Companies adopt different technologies, and the device needs to be flexible enough to connect to all of them.

“At Motorola the focus is to complete the offering by partnering with local IT providers to assist with the deployment of push-email systems, added Mr. Raed Hafez. “Working with operators who provide a push-email service is critical to simplify the start-up experience for the customer.”

To ensure top-of-mind awareness and encourage purchase, a device manager needs to highlight how simple the process of connecting the device to their current service, as most SMBs don’t have a dedicated IT department assisting them.

“There are a variety of options in push email devices from various manufacturers such as RIM, Seven, Visto, Nokia and Microsoft, added Mr. Osman Sultan, CEO, of Du. “They may differ on their specifications and price but all offer the same convenience – that of push email.”

Last but not the least, it is important to note that the customer is purchasing a device for multiple purposes. While being connected is critical, other typical mobile phone functions are important too. The manufacturer needs to highlight how the device brings all of these functions together in an easy to use and affordable package.

Responding to the question about what end-users were looking for in PDA’s or smartphones Mr. Vishnu Madabhushi, Executive Director for HTC Middle East & North Africa opined, “Customers are looking at devices that support high-speed network connectivity like 3G HSDPA, HSUPA and alternative modes of communication like Wi-Fi and Bluetooth, which allow them constant wireless connectivity to leverage the Push-Email feature, and ease-of-use with hardware and software features such as jogger wheel, TouchFlo, ViewFlo, to easily access and scroll through the information.”

Device Manufacturers and Service Providers

Push-email is ubiquitous in most business sectors in the UAE. The service is either provided by private systems or via public services offered by the operator. In the UAE this is Etisalat and du. Of the two operators Etisalat was first-to-market with the introduction of integration and support for the BlackBerry device.

According to Mr. Shady Saeed, Senior Manager Product Marketing,Wireless for Etisalat, “The best way to gauge if a market is ready for Mobile Push Email technology is to assess the maturity of the market in terms of using emails as an official method of business communication. The economic growth in the UAE is testament to the fact that almost all businesses are mature enough to adopt Push Email to enhance mobile business processes.”

Sidebar – Did you know your “non-smart” cell phone can easily be converted into a Smart Push Mail?
Firstly, you don’t need a BlackBerry. Push Mail is actually available for just about anybody even with the most basic handsets provided they have a data-plan enabled. Whether its Motorola, Sony Ericsson, Nokia or just about any handset, smart or non-smart, as long as it has a data connection you can enable Push Mail on your cell phone.

Consilient Push allows you to download an application from http://www.consilient.com, and on enabling it you can receive emails besides being able to forward, save photos, create your own signature and view attachments which include PDF, ZIP, Excel and Word on your mobile phone.

The effective use of mobile Push Email technology can only be achieved when a market is mature enough. In addition to having sophisticated devices, the market should also have a service provide who can integrate Push Email functionality and provide end-to-end support. BlackBerry were the only devices that were capable of handling complex algorithms that were needed to effectively use the Push Email solution.

“Maturity of the solution itself is not the end-all, the components need to be mature as well in terms of efficiency and ease of use,” added Mr. Saeed. “Etisalat offered integration and support of BlackBerry as they were the first to bring this system to market. However, going forward Etisalat will offer integration with other devices as well to offer end users more flexibility.”

When looking at the cellular and smartphone market today, BlackBerry is no longer the only device that offers efficiency, security, and lower cost of ownership. As more companies relax the policies on single devices for its executives on the move we can be sure that the smartphone market and technology incorporated in these phones going to increase exponentially.

“We see both, SMB’s and large organisations showing great interest in implementing mobile enterprise solutions to make use of the Push-Email functionality, added Mr. Madabhushi.. “Most of these already have deployed Microsoft Exchange Servers for corporate e-mail and can easily leverage the Push-Email functionality on their Windows Mobile based devices without any additional costs/infrastructure.”

Leader of the Pack

Leading the pack of devices that offer Push Email functionality is BlackBerry. One of the pioneers, BlackBerry PDA’s offered Push Email and has gained the top-of-mind awareness of all consumers. By being the first-to-market BlackBerry has become synonymous with on the go connectivity. With the increase in popularity of the Push Email feature; numerous device manufacturers have incorporated it into their devices. Some of the manufacturers who have incorporated push email include Nokia, HTC and Sony Ericsson.

WordWise:
Think ‘Googling’ is synonymous to search? Blackberry is as much part of the urban dictionary as Google now. With more than 10 million Blackberry users globally, the ability to read e-mail that is received in real-time, anywhere efficiently, has made the BlackBerry devices addictive, earning them the nickname “CrackBerry” – particularly one used obsessively.

Use of the term CrackBerry became so wide spread that in November 2006 Webster’s New World College Dictionary named “crackberry” the “New Word of the Year”. This term combines crack (short for crack cocaine, a narcotic) and BlackBerry devices.

For the busy entrepreneur or owner who needs to access to Push Email and is willing to pay for good service there is Seven: that works across all standard platforms such as Windows Mobile, Palm OS and Symbian. Enabled for almost 240 CDMA and GSM devices it is sold through 115 operators across the globe.

For the paying segment of Push Email users there is currently an intense rivalry between BlackBerry and Windows Mobile. According to a report from market researcher IDC, within 15 months of its launch, Windows mobile had sold 100,000 units creating a market share of 30.5 per cent in the data-centric converged devices segment over Blackberry, which has a 19.1 per cent share.

Manufacturers such as HP are offering cutting edge advantages, which rely on the Push-Email technology, to work from anywhere and stay one step ahead. According to Mr. Ducournau, “The iPAQ 514 offers a new dimension to users. Instead of typing-in email replies by using the keypad, they can ‘Voice Reply’ to them. Their voice will be sent as an email attachment. A clear sign that device manufacturers are looking for a competitive advantages and the early entrants have to keep up or risk getting left behind.”

What should you buy?

Across the world, it is a clash between devices based on Windows Mobile and those running Blackberry. Statistics and reports vary on whether Windows Mobile, Blackberry or iPhone is the best PDA/smartphone. While the debate rages on, the end user should be aware that the operating systems are the more crucial element to be considered when making a purchase decision. Both Windows Mobile and Blackberry operating systems support corporate e-mail (including Lotus Notes and Outlook) and personal e-mail (such as from POP3/IMAP and Web mail accounts). However, Windows Mobile 6 does a better job integrating popular mail applications without any additional configurations required.

Advisor check List:
1.) A Windows Mobile 5.0+ device that is Direct Push enabled. Some early devices were released without Direct Push Technology. Go to http://www.windowsmobile.com and look for Upgrades for Direct Push Technology for select devices. For other vendors, check with the vendor or with the local telecom operator.

2.) Access to Exchange Server 2003 Service Pack 2 for synchronizing e-mail messages, Contacts, Calendar and Tasks.

3.) A data plan, server sign-in information and approved access to Exchange Server 2003 SP2 by their network administrator.

4.) Make sure you have your spam filter and anti-virus configured. Some models come inbuilt with these services are offered at the server level.

5.) Besides the handset costs, check the rates for data transfer and other fine print.

6.) Prioritise from who and what accounts you want Push Email activated. If you are a high volume email user, you could get flooded with emails 24/7

Mr. Madabhushi added, “Key features of smart phones such as HTC offer numerous features such as User-friendly interface, a range of connectivity options such as UMTS, EDGE, GPRS, WAP, Wi-Fi, Bluetooth that ensure constant connectivity and Fingerprint Authentication or Device PIN Lock that ensures data protection in case of lost/stolen devices.”

Both operating platforms incorporate push e-mails to cellular devices. But BlackBerry has the edge in this category because it automatically performs the task for you. The end user has to manually configure Windows Mobile 6 e-mail. As mentioned before the ability to search for e-mails has always been a feature on BlackBerrys, while Windows Mobile has recently added the feature. The Push Email function of Windows Mobile 6 offer the best benefits if you use Microsoft’s Exchange Server 2007

According to Mr. Sultan, “A Telecom services need to have a sound backend platform to offer push email. From customers’ perspective, Nokia solution depends on piece of software on the mobile phone and on the company e-mail server. Microsoft solutions needs Microsoft Exchange server 2003 with Service Pack2 or higher and Windows mobile operating system that support Push technology like Windows Mobile 5.0 V2 or 6.0. These solutions need a reliable connection with the local operators.”

The popularity of webmail (gmail, yahoo and hotmail) as the default email provider for many end users can be attributed as one of the factors that has led to the adoption of BlackBerrys as the default choice. BlackBerry allows users to download standalone gmail applications directly to the device hence making it much more user-friendly. While Windows Mobile do not support these applications users can set up gmail access through POP3.

Security Issues

While smartphones that offer familiar software platforms such as Microsoft’s Windows Mobile, to attract users and make embrace simplicity, these devices may feature unwanted add-ons. Microsoft has engineered mobile Push Email so that the information is easily accessible, however, there is a lack of on-board encryption for email files on Windows Mobile devices. This feature leaves the end user’s device vulnerable to data loss.

Mr. Ducournau adds, “Device manufacturers need to make sure that their push email offering is compatible with users’ working environment. Microsoft push email pre-loaded on HP iPAQs ensures a full integration of the solution with Windows operating systems and outlook. SMBs can either choose to manage the security aspects by putting in place an end to end solution through Microsoft exchange server or eliminate any complexity by subscribing to services offered by telecommunication operators. Corporations can protect access to their intranet by enabling VPN offered on some devices.”

When synchronising between Exchange and Pocket Outlook; the use of only a password is an insecure approach. End users are comfortable using the PC based applications, but users with sensitive data, will be concerned that the Windows Mobile lack of encryption creates an easy target for hackers.

Commenting on the security issues of using Mobile Push Email technology on hand-held devices, Mr. Saeed added, “The point of contention where the security breach can happen is the device since the data that is sent from the server is encrypted. The solution that is currently being implemented is to enable smartphones with more processing capacity which can handle more complex algorithms.”

While newer hand-held devices are incorporating security features, the Trusted Computing Group’s Mobile Phone Work Group has issued a draft of its Mobile Trusted Module standard, which is meant to establish guidelines that help wireless device and software makers improve the security of their products. This will ensure that individual end users as well as corporation can be assured of higher security levels when using Push Email on their smartphones.

What the future holds

Push email is currently mainly for business use. However, the device needs to be able to provide access to both business and personal emails simultaneously. Over the last couple of years there has been a strong adoption of this technology and most industry experts expect this trend to continue. The natural progression is to convert more complex business processes onto mobile platforms.

“Wherever strong economical growth is occurring, you see a strong demand for staying connected at all times.” states Mr. Hafex. “Having information access at your finger tips, and being able to communicate through different media at an instant has become the norm of modern business.”

Hot Tip:
PS – A similar service Flip Mail (http://www.teleflip.com) currently available only in the US on select carriers is expected to be available in UAE in 2009. Flipmail claims to work on any cellphone, any email account.

When a technology is introduced, it is first accepted by early adopters and early mass which is represented by professionals and technology fans. Push-Email acceptance from consumers is growing but still limited. In order to increase the penetration into the consumer market, device manufacturers will have to enrich their offering with new features and software.

According to Mr. Sultan, “The consumer interest level for push email in this market is very high. We believe that an increasing number of mobile operators are going to offer Push email service to their business and individual clients leading to a further adoption from companies to have this service for their employees.”

In addition, work is now 24-7. This means that the need to being connected is more important than ever. Consumer mobile devices (non business devices) will also support push-email to ensure their viability as a second or “weekend” device. Bad news for one’s social life – but hopefully good news for the economy – as 24/7 business can only mean upward growth.

Multi-Function Magic

Posted: September 10, 2008 in Business, ICT
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While a paperless office might still be a few years away, the ability to efficiently manage the cost and quality of paper printed is at your finger tips. The most common feature of global businesses and small start-up is the sheer amount of paper that is printed on a daily basis. Seldom given a second thought efficient printers can be competitive cost advantage. With the burgeoning competition within the Small and Medium Enterprises (SME) or Small and medium Businesses (SMB) sector in the UAE and across the Middle East, many technology and IT solution providers are rethinking their strategy to address this huge potential market.

Optional as a graph –
According to Forrester reports, in 2006 the IT spend for SME’s grew 7.2 percent up from 4.8 percent in 2005 with a positive outlook for 2007. The top IT initiatives includes spending on the major hardware categories of PCs (55 percent of companies), networking equipment (51 percent), servers (48 percent), and storage (45 percent). For software, 50 percent will increase spending on security and 42 percent on Web applications. SMBs are predicted to turn to local and regional consulting firms and value-added resellers (VARs) for their managed services needs.

The last decade has seen the mantra of smaller, cost effective and easily accessible technology being touted across the globe. Printers have become smaller and incorporate telephones, faxes, scanners and coffee makers. Actually, scratch the coffee maker bit, that will probably be developed in the next decade. However, to an SME the ability to buy a one-stop solution for business needs is an attractive option.

Multifunctional Printers –

These Multifunction printers are marketed as MFP (Multi Function Printer/Product/Peripheral), multifunctional all-in-one (AiO), mopier (Multiple Optical coPIER), or Multifunction Device (MFD). In essence, these office machines incorporate the functionality of multiple devices in one. Also an ideal space saver in a home-based office or a small business setting. An MFP also provides centralised document management/distribution/production in a large-office setting. A typical MFP may act as a combination of some or all of the following devices: Printer, Scanner, Photocopier, Fax, with the capability to send e-mail.

The only caveat is that with improved technology comes the need for improved IT knowledge on the part of managers to effectively acquire and utilise the new technology. Simply put, to ensure that the newly purchased peripheral devices actually delivers on its implied promise to revolutionise an SME’s productivity, it still requires a good understanding of the real business implications of such products.

Side-box – Industry Trends –
– 91% of SMBs in KSA & UAE use color printing

– 38% believe they lost business opportunities due to lack of colour printing

– 51% concerned about costs of using colour printing

– 51% restricted color to certain departments: managers 83%, marketing 73%, secretaries 49%, finance 40%.

– 2/3 of SMBs believe they should make more use of colour

– 50 to 60 per cent of the single function printers in businesses replaced by the MFP

Source : Industry Estimates

Commenting on the thought process behind the SME and SMB focussed products that HP offers in the UAE, Mr. Asad Syed SMB Business Manager, Imaging and Printing Group, HP Middle East stated, “At HP we understand that SMB’s need to focus on their core business not on IT, so we provide the best quality of products along with tools to enable them to focus on their business.”

As alluded to earlier companies such as HP, Lexmark, Canon, Samsung, Brother, Epson and Xerox have assessed the potential market and have developed solutions that specifically address the concerns and needs of entrepreneurs and SME’s. All these well-known IT companies are now offering Home or SoHo (Small Office Home Office) MFP’s. The usual inkjet based units allow colour printing and copying but most SoHo units use a laser print engine for high-quality, low cost-per-page output at large volume.

At Canon, SME focused products are a large business segment, the i-SENSYS brand laser printers are designed to meet specific and demanding requirements of SME’s. Currently the complete Canon laser category includes 27 products which ensure that SME’s will surely find a fast, efficient, quiet and reliable printer to meet their needs.

Ideal for small workgroups, MFP’s need to be sturdy and capable of volumes of up to 3000 pages per month at approximately 25 pages per minute. While larger workgroups can choose MFP’s which can send e-mails and handle higher volumes of up to 20,000 pages a month at approximately 40 pages per minute. The really high end models can automatically staple, sort and collate the printed sheets.

Choosing the best option –

Once you have decided to purchase a MFP, a quick checklist can help make the buying process easier, efficient and effective. What is the current problem? If you need to regularly print documents just so that they can be faxed to a vendor, then use the option of mail merge option which is available on most operating systems. If you need to print 10 – 15 copies a day you do not need a fancy multifunctional printer that does everything under the sun. By defining the exact need or problem the next step can help streamline the process further.

Mr. Mohammed Addarrat , Channel and SMB Manager Lexmark Middle East suggests, “First of all the customers needs to make sure that they purchase the right product for the right usage. Secondly, an SMB customer should look at is facts such as the overall cost of ownership and cost per page when deciding which printer to purchase, rather than considering only the price tag. And finally, device consolidation by considering a multi-function printer to replace the fax, scanner, and copier.”

Also it is necessary to gauge the quantity of paper documents generated daily. If the ratio of colour printouts to black and white printouts are very high then the option of purchasing a laser MFP for black & white (B&W) printing and a stand alone printer for the colour print-outs. This will minimise the use of toner or ink cartridges.

Samsung Electronics printers offer increased paper input capacity – 250 extra sheets with a second cassette feeder and additional 128MB memory. “With the CLP-350N, Samsung offers highly reliable and affordable colour printing solutions to small and mid-sized businesses,” said Mr. Jang-Jae Lee, Senior Vice President of Samsung’s Digital Printing Division. “Samsung continues to expand its business market by releasing compact but versatile products. With this new, smaller and smarter product, we are covering the spectrum from home to corporate consumers.”

Another parameter to consider is the type of business or work environment where the MFP will be utilised. Will it be a Home offices, small offices, a department within a mid-size to large organisation or in a wide-format environment. Small offices generally look for an MFD that is user-friendly and is extremely productive and flexible in function.

Beyond printing and copying, today’s MFP’s can help manage documents, reduce paper, simplify workflow and manage forms, among other functions. The question you need to ask is: Do you want to copy, print, fax, scan, and email jobs? Do you want users to share the device? Or will you need it to be colour capable. Finally, a very key area that should be considered is the after sales service scheme offered by the manufacturer.

Tips for Optimising your MFP –
1. Print out a page at least once a week as printer cartridges tend to dry up when unused. .

2 Proofreading your documents before you print can help you use less printer ink and buy fewer cartridges.

3 Purchase custom cartridges from reputed supplier to extend the life of your printer.

4 If possible invest in original ink refill kit. Refillable cartridges allow you to simply buy the ink and refill the cartridges when the ink runs out.

5 By selecting black ink to print your documents you save on printer cartridges by printing in colour only when absolutely necessary.

6. Furthermore, some printers simply use more ink than others. If you find that you are spending a lot more on ink than you thought you would, then it’s a smart idea to monitor ink consumption, and then decide whether a different printer might, indeed, be more economical.

Every office has a simple way of being environmentally conscious in their day-to-day business activities. Whether you as an entrepreneur or as an SME want to create a paperless office or just clear up the clutter that documents and print-outs create, an MFP can help streamline the digitisation of documents and sharing documents with colleagues across the office or vendors across the globe.

For instance the new ‘Duplex’ printing technology from Canon can help SME’s save money by offering the option of double-sided printing which basically means you can cut your paper usage by half. As stated by Mr. Munther Ayache, Product Marketing Specialist, Canon Middle East, “Our printers not only help SME’s out by being cost-effective in the office, they also help out through energy-efficient charging that virtually eliminates ozone emissions in the workplace.”

After Sales Support –

Speaking about customer service HP’s Syed added to his earlier comments, “A key concern with SMB’s is about being able to work with someone who can solve their problems, whatever they may be, with a little fuss as possible.

After sales service is a point of contention for most SME’s and single entrepreneurial businesses is the down-time or loss of productivity caused by slow and inefficient after sales service. If a printer or any other peripheral device breaks down and it cannot be repaired immediately or if tech support is incapable of assistance, it translates to a waste of valuable time. Therefore in addition to creating products for SME’s it is essential for manufacturers to set-up effective and efficient sales support teams.

Companies such as HP demonstrate their commitment to the SMB market through Channel education and training and promotors at the store level. “HP continues to engage its channel partners in ongoing trainings to ensure that they provide the best consultants for the SMB end users,” added Mr. Syed.

Until recently Canon did not deal with resellers and did not sell directly to SMEs. However, the company has recently established the Canon Emirates Conglomerate. It is a direct sales operator, that works both with SME’s, large corporate and government accounts and dedicated product reseller partners. In addition, the recent setup of the Canon distribution hub which has reduced delivery time of products from Japan by as much as 26 days.

This new structure strengthens Canon’s presence in the UAE market by offering a wide range of products geared towards business sectors of all sizes. “With this improved structure in place, we are better positioned to meet our customers needs,” said Bertil Widmark, Managing Director, Canon Middle East. “This new set up will allow us to give our customers a complete B2B office efficiency solution for all their document requirements.”

Unlike larger enterprises, the SME sector may not have alternative equipment to finish crucial jobs, making it essential that the devices they use are extremely reliable and easy to use and the company they deal with are offer efficient technology support.

Belal El Banna, Marketing Manager, Xerox Emirates believes, “The Xerox Emirates product range offers the SMB customer a wide choice along with the advantages of pre and post sales support by explaining to the user how a product can benefit his business as well as after sales support. Our strength is that our customers look upon us as a trusted advisor and a consistent service provider.”

What’s Hot –

In addition to increased stress on environmental friendly issues, technologies such as Quick First Print, On-Demand Fixing, Duplex Printing and energy-efficient charging that virtually eliminates ozone emissions in the workplace shows the continued importance that printer manufacturers have placed on this topic.

HP has launched unique innovations such as the instant-on technology on the Laserjet printers. This eliminates the delay from the current PowerSave mode that is common on all other printers. According to Mr. Asad Syed, “In typical office use, the printer has enough time to cool down, go into PowerSave mode, and then to warm up again when a print job arrives. Instant-on Technology enables a printer to begin printing from PowerSave mode immediately, regardless of when it was last used, and then directly return it to PowerSave mode when printing is complete.” There’s also the added bonus that Instant-on Technology also leads to lower power consumption and less wear on the printer engine.

“Under the i-SENSYS brand Canon printers are designed to offer quick and cost effective printing. Technologies such as Quick First Print (QFP) facilitate faster printing,” says Mr. Munther Ayache, Product Marketing Specialist, Canon Middle East. “Canon’s patented On-Demand Fixing means i-SENSYS has zero warm-up time, using up to 75% less power than standard technologies, therefore a cheaper electricity bill at the end of the month.”

Similarly, Lexmark, is offering multifunction devices that are faster and compact. In addition to the default features the new models will be compatible with wireless technology and offer sleeker designs. The latest innovation from Lexmark comes in the form of the X9350, a wireless office all-in-one with Duplex that offers the convenience of wireless mobility combined with efficient 2-sided printing and business class speeds for increased productivity

Belal El Banna, Marketing Manager, Xerox Emirates states that, “Xerox has incorporated features such as Solid Ink technology, that deliver office products that are exceptional in their ability to render beautiful, accurate images with very high print resolutions. This technology is used in the Phaser 8560 printer and Phaser 8560MFP models which deliver exceptional colour consistency and quality at the lowest possible cost.”

The reason why companies are looking to improve their use of printing equipment is often cost-focused and tactical rather than long-term and strategic. One of the main objectives of SMEs is to reduce costs however, the measures taken to achieve this objective are due to tactical measures. The most common way to save printing paper is to use electronic communication such as e-mails. rather than strategic changes, such as better office workflow.

The ideal approach to cost reduction, for SME’s is introducing strategic, productivity-focused methods. As far as technology goes, in regards to MFP the technology is improving and the choice is increasing. The bottom-line is for SME’s to choose wisely and ensure the technology is utilised efficiently.

PS. Before you Buy -(The Advisor Checklist)

  1. Choose a price range and stick with it. This will help steer you away from enticing models that do not serve your purpose.
  2. Choose the functions that are the most important to you and try to find models that address your need in those areas.
  3. Ensure that the device you choose has sufficient memory. For a business a device with 16-MB of memory wil help cache multiple print jobs and not “lock up”.
  4. Decide how the business will be using the device. Inkjet printers are best for color printing, but can’t do as much high volume as a laser printer. If you are just concerned about text, then laser monochrome models are the way to go.
  5. Comparison shop, either read reviews, ratings and articles or visit manufacturers’ websites to get more information about models you are considering. You can then decide on specs that are relevant to your business.
  6. Warranty, Service, Support. Make sure that the vendor covers parts, labour, after sales support for all components of your device.
  7. Consumables: Like the razor blade companies the real money for both vendors and customers are in the consumables such as cartridges, toner and paper. Ensure you get long lasting cartridges and toners.
  8. Compatibility is very important, you need to ensure that the device is compatible with your computer before you buy it.

The Business of Pleasure: Rio De Janeiro

Posted: August 21, 2008 in Business, Travel
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A business trip to Rio de Janeiro, the home of the hedonistic carnival, is an alien concept to most people. One does not go to Rio to work, one goes to Rio to get away from the stress of work. Perhaps it is the allure of picturesque vistas and the proximity of two of the sexiest beaches, Copacabana and Ipenama, that has encouraged more Business to choose Rio as a M.I.C.E. (Meetings, Incentives, Conference and Exhibitions) destination.

The city of Rio now boasts large state-of-the-art auditoriums suitable for hosting events in very appealing surroundings. Organisers are now able to offer international organisations looking to hold a meeting or exhibition, a comprehensive event package. From organising fairs, congresses, exhibitions, to social gatherings the support services on offer include creation, planning, and production of an event. The technology available covers all the necessary audiovisual equipment, simultaneous translation, transport and travel as well as accommodation in internationally rated business hotels.

Let’s analyse; a growing economy, the largest convention centre in Latin America, over US$ 1 billion in investment to improve infrastructure and a vibrant nightlife perfect for a little indulgence after a hard days work. While the lure of the Carnaval is strong and representative of what Rio de Janeiro has to offer, the current focus is no longer just the pleasure seeker.

A Bit about Rio

Over the last few years Rio has become the preferred destination for conventions, exhibitions and incentive trips. For the past eight years the International Congress and Convention Association (ICCA) has ranked Rio de Janeiro in 1st place, in America’s Ranking, and 26th in the world. From 2003 the number of events organised in Rio has continuously increased year on year and over 200 events have already been confirmed for 2009.

English: Aerial view of Rio de Janeiro city ce...

English: Aerial view of Rio de Janeiro city center, Rio de Janeiro, Brazil. Português: Vista aérea do Centro da cidade do Rio de Janeiro, Rio de Janeiro, Brasil. (Photo credit: Wikipedia)


Ensuring that business visitors to Rio are well looked after, the current 23,000 hotel rooms will be increased to 28,000 over the next few years. With invest in the hospitality sector seen as a strategic, as well as, financial decision many international hotel chains are developing properties in Rio. With an emphasis on offering excellent convention centers, with the capacity to host over 2,000 people, most new hotels are focusing on the lucrative business travel market.

Factoid

  • According to the World Bank, Brazil has a GDP of US$ 967 billion. Earning Brazil a spot in the top ten overall world GDP ranking.
  • According to the World Trade Organisation (WTO) Brazil ranks 28th overall on the list of leading exporter countries.
  • The World Investment Report, list Brazil as the 2nd principal destination of Foreign Direct Investment (FDI), second only to China.
  • Mobile telephone use in Brazil is 86.21 million, with 25.9 million Internet user.

Rio is a city that is buzzing, not just to Bossa nova beat, but with a creative energy since many long-awaited projects are finally complete, validating the investments into newer projects. When Rio hosted the United Nations Conference in 1992 the federal government realised that the revenue generated by the year-round business traveller was worth a substantial investment. Since the conference the government has poured more than US$ 1 billion to develop Rio’s infrastructure. In addition to the millions spent on satellite communications the most obvious investment was the construction of a huge convention centre: RIOCENTRO.

Riocentro

One of the most overlooked aspect of Rio is: Riocentro, the largest convention centre in Latin America. The centre has five large pavilions which offers a total of 571 thousand m² of exhibition space. The centre is strategically located right in the heart of Barra da Tijuca, a modern and rapidly developing area, which is served by large shopping malls, show houses and most importantly the beach.

Barra da Tijuca is located in Rio’s Zona Oeste (Western Zone), which forms the boundary between Zona Norte (North Zone) and Zona Sul (South Zone). The North Zone comprises of Industrial neighbourhoods while the South Zone is full of middle to upper class neighbourhoods nestled alongside beautiful beaches. The boundary between these two zones is home to important museums and colonial buildings.

Accolades

  • Rio de Janeiro was elected best Latin America Destination.
  • American GQ magazine included Rio as one of the top ten best places in world to work according to foreign executives interviewed.
  • The World Travel Awards gave Rio de Janeiro and RIOCENTRO, respectively, the prizes for best tourist destination in South America and best Conventions Centre in South America.
  • Conde Nast’s Traveller magazine included Copacabana Palace Hotel and Caesar Park Hotel in Ipanema, both in Rio, among the best hotels in the world.

The Riocentro has two floors with a built up area of 28,400 m², inclusive of a 2.5 thousand m² hall for exhibitions and an auditorium with 2,400 seats. The hi-tech features of the auditorium include simultaneous translation booths, sound system and projection system. The 2nd floor is spread over a 1000 m² with four rooms capable of accommodating 600 people, in addition, to a bar and service area.

Business amenities available include Wi-Fi networks, presentation equipment and technical services, internal transportation and medical stations, and a parking lot for up to 7 thousand cars. While the convention center is designed with functionality in mind, it does not neglect the aesthetic aspects. The natural lagoons and gardens all add to the tasteful design. The helicopter pad also provides the time-short business executive an excellent mode of transport so as to beat the Rio traffic jams.

Brazilians do it differently –

The etiquette and customs of doing business in Rio are quite different from what most business travellers are used to in most major cities. Some key points to remember when meeting a business associate are:

  • Do exchange business cards and shake hands individually at the beginning of the meeting.
  • Do avoid a group hello or goodbye.
  • Do expect business to be conducted over dinner. In this case, do bring gifts.
  • Do address the Brazilian counterpart with the formal ‘senhor’ (male) plus the surname or ‘senhora’ (female) plus the surname, until you are told otherwise.
  • Do treat the Brazilian counterparts as equals. Do not question their intelligence or background.
  • Do receive third-party introductions, whenever possible.
  • Do schedule meetings at least two weeks in advance.
  • Do expect frequent interruptions and delays at meetings.
  • Do accept invitations to your Brazilian host’s home. Do bring a tasteful gift such as candy or flowers. However, avoid foreign liquors as gifts.
  • Do maintain your patience in conducting business.
Tips for the Business Traveller –

  • Courier/Messenger Services: DHL Tel.: +55 11 3618-3200 / FedEx Tel.: +55 11 5641-7788 / UPS Tel.: +55 0800 109-226
  • Tipping: Beauty salons 10% to 15%; Bars 10% to 15%; Restaurant 10% (automatically included); additional 5% to the waiter/waitress; Hotel 10% (automatically included); Taxi Round up to the nearest Real; Porters and Skycaps R$1 per bag; Room Service 10%
  • Time Difference: Rio is in the Western Standard Time Zone (GMT -3, except GMT -4 from last Sunday in March to Saturday before last Sunday in October)
  • VAT & Taxes: Sales tax is 18%. The hotels in Rio also charge a 5% accommodation tax
  • Voltage: 110V/220V AC, 60 Hz. Two round-pin plugs are standard
  • Exchange Rate: 1 AED = 0.529430 BRL

When To Go

Rio experiences the highest influx of visitors between December to March due to the pleasant weather and for the most part: the five days of Carnaval. With the hordes of pleasure seekers out in full force to take advantage of the overindulgence that is Carnaval, this would probably not be a good time to schedule business, or would it? The most telling effect of the influx of visitors is the sharp increase in prices and the lack of hotel room due to the crowds.

The city’s humidity can be high in summer, with temperatures hovering around and above 28°C (82°F); while October to January are the wettest months. Winter in Rio characterised by temperatures of around 23°C (73°F), with a mix of both rainy and superb beach-going days. If your trip to Rio is purely for business then the weather should not dampen you plans. However, if you plan on celebrating a successful business trip to Rio, then the beach, nightlife and rich culture of one of the most beautiful cities in the world beckons.

Rio, more than just business

The five heady days of Carnaval are not the only attraction that the diverse city of Rio offers. If your business has concluded and you have a some time to spare then there is much more to Rio than just beautiful beaches, and one of the 7 wonders of the World. A quick look around the city will tell you why so many Miss Worlds have originated from South America, but if you can tear your eyes away from the attractive locals the city has much to offer.

The quaint colonial streets where people rely on face to face communicate to relay a message are a sharp contrast to the super fast wireless Internet accesses at most hotels. The magnificent churches pay homage to the city’s 70 percent Catholic heritage. While leafy plazas still reflect the old world charm of Rio, an age before business came before a good afternoon siesta. 

Português: Praia na Barra da Tijuca, na cidade...

Português: Praia na Barra da Tijuca, na cidade de Rio de Janeiro, Brasil. (Photo credit: Wikipedia)


After siestas can fiestas be far behind? Rio celebrates a number of religious festivals, or Festas, through out the year. The Savvy business traveller needs to ensure that no urgent work is scheduled during the week of a Festas. The Festas Juninas, one of the most important festivals, is held during the month June while Festa de NS da Gloris do Quteiro is held in August. One of the largest religious festivals, Festa de Penha, is held every Sunday in October. All festivals are very public displays of faith and belonging with public centers being transformed with colourful stalls, street processions and loud music.

Flight information

Air France –

Flies daily from Dubai – Paris – Rio de Janeiro with an approximate flying time 24h 40mins

Flies daily from Rio de Janeiro – Paris – Dubai with an approximate flying time 35h 20mins

Business Class Fare: AED 13,090 per adult return

British Airways –

Flies from Dubai – London – Rio de Janeiro on Sunday, Tuesday, Thursday, and Saturday with an approximate flying time of 23 Hrs

Flies from Rio de Janeiro – London – Dubai – Sunday, Tuesday, Thursday, Saturday with an approximate flying time 32 Hrs

Business Class Fare:AED 19,840 per adult return

*Ed. Note: Some flights are scheduled to stop en route and may require a change of aircraft.

Where to stay –

Pestana Rio Atlantica is located on the beautiful Copacabana Beach a few minutes from the Financial Center of Rio de Janeiro. The hotel has 217 well appointed rooms with high speed Internet connections in all the rooms. The business center is replete with all amenities and 21 meeting rooms offer ample space for large meetings or conferences.

InterContinental Rio is a luxury hotel that is also one of Rio’s finest hotel for business and events. Located near the beach, the hotel offers views of the famous Sugar Loaf Mountain with dedicated executive floors and suites. The comprehensive business facilities and amenities include 22 function rooms, audio visual equipment, secretarial services and high speed internet access.

Sofitel Rio de Janeiro is the ideal hotel for business meetings and conferences with comprehensive services and facilities for every event. These include 15 function rooms, a business centre, wireless internet access, photocopying, print and fax services. Located on Copacabana beach the hotel offers the business traveller the added advantage of lively nightlife once business has been concluded.

Hotel Booking Details –

  • Pestana Rio Atlantica – International: +1 210-507-5995
  • Sofitel Rio de Janeiro – Tel : (+55)21/25251232
  • InterContinental Rio – Hotel Front Desk: 55-21-33232200

Epitomised by the statue of Christ the Redeemer, on Corcovado Mountain, the outstretched arms are a reflection of the friendly demeanour and generous attitude of the people of Rio de Janeiro. As a melting pot of nationalities, colours and religions, Rio welcomes visitors in all shapes and sizes from all walks of life.

India: Colossus of Colour, Chaos, and Contradictions

Posted: August 12, 2008 in Business, Travel
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The year 1947, the day 15th August, India gains independence from the British. But, it is a bittersweet occasion, as it also marks a moment of adversity with its current neighbour; Pakistan. Perhaps a harbinger of India’s future as a country rife with contrasts and contradictions. The year 2007, the day 15th August, a relatively sprightly 60-year old, India shows signs of attaining a potential as true as was foreseen by its founding fathers.

On that historic day in 1947, Jawaharlal Nehru, the first Prime Minister of India, raised the Indian Tiranga (Tricolour) flag on the ramparts of Delhi’s historical Red Fort. Watched by millions of newly independent Indians, the moment was heavy with singular thought of the future of a nation reborn. A future envisioned by who all sought to unshackle the enormous potential of the Indian people and the Indian nation.

Standing on the cusp of a glorious opportunity, with a long and rich heritage that stretched back to the Indus Valley civilisation, India was being watched by the world. According to Mark Twain, ‘India is the cradle of the human race, the birthplace of human speech, the mother of history, the grandmother of legend, and the great grand mother of tradition. Our most valuable and most instructive materials in the history of man are treasured up in India only.”

Facts about India –

– India has 18 major languages, 325 languages spoken, with 22,000 dialects.

– A secular nation and home to all the world’s major religions.

– The world’s largest republic for over 60 years.

– The world’s fourth largest economy

– One of the fastest growing IT super powers

– India’s Railways employ the most number of people in the world.

– According to Forbes, India is home to the largest number of billionaires in Asia with 36 Indians on the Forbes ‘100 richest people in the world’ list.

New Beginnings: 1947 – 1990

Post Independence, India was not the economic powerhouse it is today. The country’s literacy rate was just 12.2 percent, while the average per capita growth was approximately 1.5 percent. The average per capita growth, from 1950 to 1980, across the developing world was almost 3 percent. The cautious policies during the tenure of Prime Minister Jawaharlal Nehru and later Prime Minister Indira Gandhi are usually considered the reason for slow economic progress.

As a fledgling economy, and a nation as a whole, India’s economic policies were designed to improve India from the inside-out. Some of the policies implemented during these decades included setting up government run monopolies, regulating private enterprise and discouraging foreign direct investment (FDI). In keeping with the traditions of a pre-independent India, additional policies aimed at empowering the Indian people conversely created a negative impact. Stringent production controls, restrictions on import of foreign technologies and the creation of organised labour unions all considered instrumental in slowing the economy down and lowering overall productivity. 

English: Jawaharlal Nehru, circa 1927

English: Jawaharlal Nehru, circa 1927 (Photo credit: Wikipedia)


It was Nehru who stated, “A moment comes, which comes but rarely in history, when we step out from the old to the new, when an age ends and when the soul of a nation, long suppressed, finds utterance.” While the visionaries and martyrs of the ‘Quit India movement’ and ‘Swaraj’ (complete independence) profoundly understood political freedom and the need to unleash the potential of the Indian people. They, however, did not quite understand or implement the economic needs of the day.

Cultural Chasm –

– Over 800 million Indians are Hindu, about 80.5% of the country’s population.

– Muslims – 13.4 %.

– Christians – 2.3%.

– Sikhs – 1.9%

– Buddhists – 0.8%

– Jains – 0.4%

– Others (Zoroastrians, Baha’is, etc) – 0.7%

Source: Ministry of Information; AB Research; Indian Census

The Tumultuous Road Thus Far: Post 90’s

Under the leadership of Rajiv Gandhi, one of the country’s most dynamic Prime Ministers, the Indian government began to implement liberal reforms, albeit to a modest degree. A clear indicator of the more liberal policy was the increase in GDP growth to 5.6 percent. However the policies, though well-intentioned, were myopic and resulted in a fiscal crisis in 1990. Perhaps the moment, spoken of by Nehru all those years ago, came in 1991 when the flailing Indian economy triggered critical economic reforms.

In 1991, the finance minister, Manmohan Singh, implemented policies that reduced the government’s stranglehold on foreign trade and Foreign Direct Investments. As a fillip, to increase competition, privatisation of previously publicly owned companies opened the door to adroit entrepreneurs and foreign businesses. While these decisions raised a furore and numerous political debates, the Foreign exchange reserves grew from US$5.8 billion in March 1991 to US$208 billion in June 2007.

The last 17 years have seen India achieve an average of 6 percent year-on-year growth rate. From 2006 to 2007 the Gross Domestic Product (GDP) growth rate touched 9.4 percent, firmly establishing India as the 2nd fastest growing country in the world. With kudos to Manmohan Singh, who is currently Prime Minister, and the IT sector boom in the late 1990s, India has experienced growth of meteoric proportions.

There is no doubt that over the last decade, India has seen a revolution in the Information Technology sector. Lower interest rates coupled with copious amounts of capital has galvanised home grown entrepreneurs.

The new era of privatisation in India has resulted in over a 100 Indian companies achieving a market capitalisation of over US$1 billion. Jet Airways, Infosys technologies, Reliance, Tata Motors, and Wipro have all made the leap from mere domestic companies to internationally renowned brands. Opening the door to FDI has resulted in foreign entities investing in over 1,000 Indian companies listed on the stock market. 125 of the Fortune 500 companies have research and development bases in India.

World Rank

Name

Net Worth (billion)

Company
5

Lakshmi Mittal

US$32.0

Arcelor Mittal

14

Mukesh Ambani

US$20.1

Reliance Industries Ltd

18

Anil Ambani

US$18.2

Anil Dhirubhai Ambani Group

21

Azim Premji

US$17.1

Wipro Technologies
62

Kushal Pal Singh

US$10.0

DLF Group
69

Sunil Mittal and family

US$9.5

Bharti Telecom
86

Kumar Birla

US$8.0

Aditya Birla Group

86

Shashi and Ravi Ruia

US$8.0

Essar

Source: Forbes; AB Research

Even though India is home to some of the world’s richest billionaires; Lakshmi Mittal, Mukesh Ambani, Anil Ambani, Azim Premji and Kush Pal Singh, to name a few, the transition of the country from a land of outdated economics, to a land of fascinating potential is still a hard sell to most foreigners.

A land of contradictions: Prosperity and Poverty

The image most foreign investors have of India are of vast slums, poverty-stricken villages, unkempt roads and a crumbling infrastructure. With good reason, as pollution, corruption, bureaucracy, discrimination, religious violence, child labour is still the order of the day. While the major metropolises are home to 320 million Indians, from actors from the Indian film industry, software engineers and steel magnates, the majority live in rural areas of the country still untouched by technology.

Even though India is a agrarian economy employing 60 percent of India’s labour force, this majority, are the ones living on or below the poverty line. This majority includes 25 percent of Indians earning less than the government specified poverty threshold of US$0.40 a day.

Another not so gratifying statistic is that India is home to 44 percent of the world’s poor and home to the world’s 2nd largest HIV population. Furthermore, at 46 percent, India’s rate of malnutrition, among children under the age of three, is higher than Ethiopia and on par with Eritrea and Burkina Faso. The United Nations Human Development Index, which rates countries by income, health, and literacy, ranks Indian 124th out of 177. Countries that rank ahead of India include the Dominican Republic, Sri Lanka, Syria, and Vietnam.

Although India has been one of the world’s poorest countries, with more than 800 million citizens earning less than US$2 a day, the country has sustained a democratic government for over 60 years. The same government that acknowledged the need to spend US$150 billion over the next five years to develop a world-class infrastructure. The money earmarked includes US$75 billion to revamp the Power sector, US$25 billion for the Telecommunications sector and US$50 billion to upgrade airports, seaports and the road network.

With the often maligned female literacy rate of 54 percent, India is one of the few countries in the world that can boast a female President and a female Prime Minister post-independence. In addition, due to government regulations, village councils must reserve 33 percent of their seats for women; the result: there are more than 1 million elected women in local village councils across the country.

Contrast –

– Total GDP of US$ 4,156 trillion ranked 4th in the world while Per Capita GDP US$ 3,737 ranked 118th in the world.

– Total GDP (nominal) US$1 trillion ranked 12th in the world while Per capita GDP US$ 820 ranked 132nd in the world.

Speaking about the government, the booming telecommunications industry and the Indian Institute of Technology, which is considered the world’s best are all still government run. The Indian Railways, which boast the world’s most efficient railway system is government run and officially the world’s largest employer.

The World Wealth Report states that the number of Indian millionaires rose by 20 percent in 2005. In absolute terms, the number of millionaires in India went up from 70,000 to 85,000, a growth rate comparable to any country in the world. For every Indian millionaire, the trickle down effect of this wealth has yet to reach the Rural Indian living below the poverty line.

The land of contradictions continues to amaze. Today, the effect of de-regulation by the government has enabled Indian entrepreneurs to assert their financial clout globally. From Ratan Tata’s US$13.7 billion acquisition of Anglo-Dutch steelmaker Corus Group to Vijay Mallya’s US$1.2 billion investment in Scotch-whiskey maker Whyte & Mackay, Indian businesses are now global conglomerates.

Where is India Headed?

Before the current crop of millionaire businessmen started acquiring foreign companies in various industry segments, India found its niche in the world as an IT superpower. The latter half of the 1990’s saw the government set up Indian Institutes that encouraged Indians to pursue their calling in the IT sector. The rise of well-educated and articulate Indians in addition to a favourable exchange rate spawned a generation of outsource professionals.

While regularly caricatured in movies and comic-strips, the profitability of India’s outsource industry is nothing to laugh at. According to a 2007 report by Credit Suisse, India’s GDP has topped US$1 trillion, making it only the 12th country to achieve this milestone. This economic growth has given rise to a new breed of consumer; young, affluent, a large disposable income and a taste for the good life.

During this era of prosperity, India is helmed by none other than the man who initiated a country-wide economic revival in 1991: Manmohan Singh. It was Sonia Gandhi, leader of the ruling coalition, who chose to abdicate the post of Prime Minister and appoint Manmohan Singh instead. 

India

India (Photo credit: suvajack)


In Manmohan Singh, India did not gain a politician. Instead this chaotic, and often corrupt-labelled Democratic Republic got a man who has unimpeachable integrity, is immensely intelligent, and a qualified economist to boot. With a PhD from Oxford, a track record for running the country’s central bank as well as the Planning and Finance ministry, the breadth and depth of Manmohan Singh’s tenure has helped spur the country toward its economic super power status in recent years.

India on the Fast-Track –

  • India is now the fastest growing wireless market, adding six million mobile-phone users monthly to the 157 million current users.
  • Automobile sales, which reached one million in 2003 after growing 68 percent in five years, will likely touch 20 million by 2030, making it the biggest car market after the US and China, according to the US consultancy Keystone.
  • Indian air carriers, which have 480 aircraft on order to be delivered by 2012, expect domestic traffic to double by 2010 to an annual 60 million passengers.

In the last three years India’s main stock index, the Sensex, has more than tripled. Based on current growth, a study by Goldman Sachs predicts that over the next 50 years, India will be the fastest growing economy in the world. The report states that in 15 years India’s will overtake Britain’s economy, and by 2040 will boast the world’s third largest GDP.

India also has a population that is younger than any other major country with 125 million Indians set to join the workforce in about 10 years. Due to this demographic advantage, Indian professionals will be in high demand, giving rise to a population segment with a significantly higher per capita income and perhaps quicker access to investing in stylish homes, clothes and luxury consumer goods.

All the signs point to an India with a booming economy built on its multifaceted and diverse human resources. A clear indication that the founding fathers knew that the key to economic greatness was unshackling the Indian spirit. To paraphrase an oft used phrase, ‘The future is bright, the future is Saffron.’

It’s Not Business, It’s Personal

Posted: August 11, 2008 in Airlines, Business, Travel
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As cost cutting has become the order of the day, most airports tend to provide just the basic amenities every traveller expects. Step into most airport business lounges and you will find the ubiquitous reclining chair, average buffet spread and flat screen TVs tuned to generic news channels.

Thankfully, it has become the personal mission of most long haul airlines to eradicate the stereotype of the weary frequent traveller who detests the unavoidable wait at an airport lounge. Taking the onus on themselves, a few select airlines are not just improving airport business lounges but completely redefining the business traveller’s experience. I use the word ‘experience’ because the focus today is on personal comfort, and not just facilities and amenities.

Quick Travel Survey Facts –

– 78 percent of business travellers travelled the same amount or more during 2006

– 79 percent believe that travel benefits their business

– 1 in 5 business travellers travelled more than 500 miles per week

(Source: Barclaycard Business, HRS, ACTE and KDS)

What is the benchmark?

While it is easy to get dazzled by the glitz and glamour of personalised service and fancy food, the question one must ask is: are the essentials covered? What does the businessperson really need, not want, as wants tend to be very personal? There’s that word again; personal.

Location –

Most business travellers tend to use business lounges when they are transiting on their way to their final destination. The lounge is a necessary stop-off but not at the expense of location. Ideally lounges need to be situated near departure gates so that when the last call for the flight is sounded, you still have time to wash down that last canape or hor d’oeurve and amble onto the aircraft. If we are talking 5-star business lounges then perhaps, location, can be ignored for a more effective chauffeur service to the departure gate.

Wireless Internet Access –

With all the large plasma screens and personal televisions showing the latest breaking news, the old fashioned or rather new-fashioned way of keeping up-to-date still holds sway. Logging onto the world wide web and trawling through you favourite news site or blog is still more effective and a much preferred method of news gathering.

So a high speed connection which is accessible via the wireless modem on your laptop is the need of the hour. Very few business travellers go anywhere these days without a laptop. And an additional benefit to tip the scales favourably is a charging port suitable for all models of laptops for the traveller who forgets to pack or loses his charger.

Hot Tip –

Pick up ‘Priority Pass,’ the wold’s largest independent lounge program that offers you access to 500 airport VIP lounges in 275 cities in 90 countries. No matter what class you fly and which airline you travel, use the pass to get away from the chaos and noise and treat yourself to complementary refreshments.

Efficient Customer Service –

A much touted business buzz-word, ‘efficient’, is a very desirable quality in a business lounge. If gourmet food is to be served, let it be served post-haste. It does the business traveller no favour if the food looks great and smells great but when it is time to taste, it is also time to board the flight. Or the dreaded bout of clumsiness that causes a perfectly preserved vintage to stain a perfectly good business suit.

Perhaps a quick and efficient dry cleaner on the premises, in the lounge, for just such an occasion. Better yet a small boutique with off-the wall or bespoke suits for male and female executives, along with other essential apparel would not be amiss. The business traveller might have packed their suits, but they have not packed their wallets.

A few that have got it just right

What the savvy business traveller needs to do is to try and ensure that the unavoidable business trip lands them at one of the airport lounges mentioned below. Expect to find a day spa, tanning booth, personal living spaces, meals prepared by gourmet chefs, secretarial services, and an art gallery. From offering all the essentials, to satisfying a traveller’s wants with amenities that are on par with a 5-star hotel, business lounges that go the extra mile truly deserve a mention.

The Clubhouse by Virgin Atlantic

Virgin Atlantic’s Heathrow Clubhouse is just over a year old and has already made most business travellers’ lists of must visit business lounges. And for very good reason, as the Deli or The Brasserie are designed to tantalise the taste buds of the most jaded business traveller. A state-of-the-art multiscreen, screens films, a variety of programmes and sporting events. The travel weary businessperson has the option of unwinding, if they so choose, with a game of pool or the latest video game on the retro games console. If privacy is the order of the day then the mezzanine hideaway with loungers, day beds and a roof garden ensure a relaxed ambience.

Quick Facts – The clubhouse

– The Cowshed at the Clubhouse is hidden behind a water wall.

– Six steam-rooms and circular hydro spa pool.

– A selection of Cowgroom treatments while you relax in the comfortable Cowgroom chair.

– To pre-book a treatment, e-mail the spa at cowshed.heathrow@fly.virgin.com

What sets the Virgin clubhouse apart from other lounges is the range of spa treatments at Cowshed at the Clubhouse, in addition, to a St. Tropez Tanning Booth. The poolside lounge features a ceiling to floor Japanese water wall that runs gently into an inviting pool. Overall the Virgin Clubhouse is designed to offer the business traveller a complete rejuvenating experience.

The Business Centre by Qatar Airways

Closer to home the Qatar Airways Business Centre at Doha International Airport has taken personalised service to another level. The Business Centre is located in the recently constructed US$90 million Premium Terminal, which extends exclusive access only to first and business class passengers.

As part of the exclusive service the Business Centre provides passengers an e-card that contains biometric personal data from name and passport details to fingerprints. The secretarial services at the Business Centre ensure that all business needs are handled efficiently and professionally. Once business is taken care of, a visit to the spa, jacuzzi or sauna will invigorate you and make the long flight ahead much more inviting.

Gulf Air Business class Lounge

A business traveller by definition is continuously on the move, a veritable dynamo, hopping from city to city attending meetings and presentations. While most lounges focus on helping a jet setter conduct their business more effectively the Gulf Air business class lounge at Bahrain International Airport focuses on the need for a little tranquility.

In addition to a business centre equipped with Apple Mac computers and wireless Internet access the lounge offers a quiet room. With five day beds, an elevated seating area and prayer rooms, harrowed executives have the opportunity to slow down meditate and perhaps be inspired. For frequent flyers Gulf Air proffers a Gold membership with the exclusive benefit of bringing along a travel companion at no extra cost.

Qantas Lounge by Qantas Airways

The Qantas lounge at Sydney Airport is a clear example of the extent business lounges are being redefined. The lounge offers up a stunning 180 degree view of the city of Sydney and Botany Bay, which can be enjoyed while sampling a menu created by celebrated chef Neil Perry. The chair side waiter service allows you to enjoy a meal or drink without having to move to the restaurant.

Transiting passengers in search of an inspiring read can browse the well stocked library or just appreciate the vertical garden designed by Patrick Blanc, the internationally renowned botanist. The deft touches and subtle features of the Qantas lounge are all designed to look and feel similar to a 5-star resort rather than an airport lounge.

Future Perfect –

– Air France will open a new 400 square metre lounge at Tokyo Airport. Designed by Desgrippes-Gobe image agency, the futuristic feel of the lounge will be enhanced with a visual contrast of red and white. The easy-access seats will have a tray table on one arm with a PC socket built into the reading lamp.

– Eos Airlines, the business class carrier, has launched Club 48. More than a lounge Eos describes the gate-side departure lounge at London Stansted Airport as a Club. Upholding the ideal of a stress free, uncrowded travel experience, Club 48 features leather seats, walnut veneers with two 50 inch widescreen TV’s, individual workstations and Wi-Fi access.

Asiana Lounge by Asiana Airlines

Taking a leaf out of Sydney Airports’ business lounge the Asiana Lounge at Incheon Airport gives the business traveller inspiration in the form of art and entertainment. The lounge regularly hosts art exhibits featuring contemporary creations that can be admired or even purchased. Looking to impress the boss? Then nothing says I deserve that promotion more than a spontaneously purchased painting. It might even help you work in more stop overs via Seoul International Airport.

The lounge also features an event hall where regular live performances help reduce the waiting time between flights. Showers, sleeping rooms, full body and foot massage services will refresh both body and mind.

The Wing and The Pier by Cathay Pacific

Not content with offering passengers just one lounge, Cathay has two premium lounges sure to impress even the most wearied traveller. Cathay’s The Wing at Hong Kong International Airport offers two big screen Plasma TVs that keep you updated on events from around the world. The eight shower rooms stocked with towels and other toiletries as well as 34 unique ‘personal living spaces’ are designed for privacy. The shower rooms will help you freshen up while the personal living spaces will provide you the sanctuary to tackle any pending work especially that pesky presentation that is due by the time you arrive at your destination.

If you do not fancy airline food then the Noodle Bar and Long Bar is the perfect place to dine on some delectable 5-star cuisine. The second premium lounge, called The Pier, delivers all the amenities and facilities as The Wing with the added advantage of more room for the business travellers to relax.

Dynasty Lounge by China Airlines

The Dynasty Lounge at Chiang Kai Shek Airport supplies just the right combination of services and amenities to help the business traveller de-stress. With a view to simplicity the lounge gives the weary traveller the opportunity to refresh and relax. A shower room to wash off the travel dust and an hor d’oeuvre service for a quick bite to eat or a self-serve buffet for something more substantial. A wide variety of reading materials helps engage the mind while televisions help occupy the mind and make the waiting time a bit more bearable.

Swiss Lounge by Swiss Air

For most business travellers a common and effective way to relax is a soothing glass of wine or a cold beer while waiting in an airport lounge. The Swiss lounge ensures that if a traveller prefers this oft used formula to get through innumerable transits then they should have ample access at the airport world’s longest bar. Measuring approximately 93 feet the bar is the perfect place to slowly drink in the hustle and bustle of Zurich airport while enjoying a cold beverage or two.

In keeping with most other business lounges the Swiss lounge offers computer workstations for the traveller who prefers to optimise their waiting time by working. Showers are also available to freshen up after a long flight.

Red Carpet Club by United Airlines

The United Red Carpet Club at The Los Angeles Airport features a comfortable lounge with personalised travel assistance and an array of complimentary menu for breakfast and lunch. High Speed WiFi wireless Internet service is also available at many U.S. Locations with fax services for a nominal fee and complimentary photocopy services. LAX has 3 conference rooms that can comfortably seat 6 people and offers useful business amenities such as free local calls, speakerphones and whiteboards.

The United Red Carpet Club is centrally located at over 40 airports in the United States and across the world. Business Travellers can avail Reciprocal Club Privileges when they travel on Star Alliance and US Airways Club.

Top Ten Business lounges in the World

  1. Virgin Atlantic, London Heathrow Airport
  2. Cathay Pacific, Hong Kong International Airport
  3. Qatar Airways, Doha International Airport
  4. Qantas Airways, Sydney Airport
  5. Gulf Air, Bahrain International Airport
  6. Malaysia Airlines, Kuala Lumpur International Airport
  7. China Airlines, Taiwan Taoyuan International Airport
  8. Swiss Air, Zurich Airport
  9. Asiana Airlines, Seoul Incheon International Airport
  10. Air New Zealand, Auckland International Airport

Source: Skytrax.

With the variety of amenities offered at business lounges, most business travellers prefer to dine, rest and take care of business before stepping onto their flight. The time spent in the air is now being used to catch up on sleep or perhaps finally getting around to reading that best seller on how to make a million on your way to the next meeting.


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